Our goal at ELBE baby is for you to use and love your sling. Please remember that it may take a few days or even a week or so for you and your baby to learn how to comfortably use your sling. If you need help getting comfortable in your sling, please do not hesitate to contact us.
To qualify for an exchange or refund, you must meet the following requirements:
• Slings must be returned within 15 days of purchase.
• Slings must be new and unused.
• Slings must have original tags attached, and be in their original packaging.
In the case of a refund or exchange, the original shipping cost nor the return shipping cost will be reimbursed. Email: firstname.lastname@example.org with subject titled "Return" or "Exchange" and add your name and order number to the email body. Your refund will be given once your order is received by ELBE baby.
INTERNATIONAL ORDERS: Are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange.